We analyzed every closed loan from Citizens Bank — 9.6k loans across 15k applications— and benchmarked them against peer lenders across the 5 Ps of Mortgage Shopping.
Ratings· each scored 1–5 against peer lenders
Pricing
Strong
4/5
vs. all lenders
Pull-through
Strong
4/5
closing strength
Product
Exceptional
5/5
FHA · Conventional · VA · Jumbo
Place
Strong
4/5
National · 49 mkts
Awards
Conventional
Superstar
FHA
Superstar
VA
Superstar
Jumbo
Superstar
Purchase
Superstar
Refinance
Superstar
Summary
What They Do Well
- Competitive pricing compared to the market
- Lower than average lender fees
- Strong pull through performance
- Particularly strong in Conventional and FHA and VA and Jumbo loans
- Nationwide availability with consistent service
Explore another lender or local market
Report Card
Citizens Bank performance at a glance
Overall Performance· Pricing & closing strength
Pricing
Rate competitiveness
Strong
+2.9 bps above market avg
Pull Through
Closing strength
Strong
Top 40% of lenders
By Loan Product· Specialization by type
Conventional
Exceptional
Top 20% of lenders
FHA
Strong
Top 40% of lenders
VA
Strong
Top 40% of lenders
Jumbo
Exceptional
Top 10% of lenders
By Loan Purpose· Transaction purpose mix
Purchase
Exceptional
Top 20% of lenders
Refinance
Exceptional
Top 20% of lenders
By Location· Geographic coverage
Geographic Reach
National · 50 markets
Strong
Top 40% of lenders
Loan Product Performance
Performance by Loan Product
| Loan Type | Overall | Product | Pricing | Pull Through | Volume | Mix | Spread | Fees |
|---|---|---|---|---|---|---|---|---|
Conventional | 7,543 | 78.5% | +0.029%Above | $1,041Fees | ||||
FHA Loans | 614 | 6.4% | +0.425%Above | $1,453Fees | ||||
VA Loans | 177 | 1.8% | -0.399%Below | $1,278Fees | ||||
Jumbo Loans | 1,277 | 13.3% | -0.224%Below | $1,048Fees |
Conventional
OverallStrong
ProductExceptional
PricingStrong
Pull ThroughSound
Volume7,543
Mix78.5%
Spread
+0.029%Above
Fees
$1,041Fees
FHA Loans
OverallStrong
ProductStrong
PricingStrong
Pull ThroughSound
Volume614
Mix6.4%
Spread
+0.425%Above
Fees
$1,453Fees
VA Loans
OverallStrong
ProductStrong
PricingStrong
Pull ThroughSound
Volume177
Mix1.8%
Spread
-0.399%Below
Fees
$1,278Fees
Jumbo Loans
OverallStrong
ProductExceptional
PricingStrong
Pull ThroughStrong
Volume1,277
Mix13.3%
Spread
-0.224%Below
Fees
$1,048Fees
Loan Purpose Performance
Performance by Loan Purpose
| Purpose | Overall | Product | Pricing | Pull Through | Volume | Mix | Spread | Fees |
|---|---|---|---|---|---|---|---|---|
Purchase | 7,132 | 74.2% | -0.029%Below | $830Fees | ||||
Refinance | 2,480 | 25.8% | +0.184%Above | $1,724Fees |
Purchase
OverallStrong
ProductExceptional
PricingStrong
Pull ThroughSound
Volume7,132
Mix74.2%
Spread
-0.029%Below
Fees
$830Fees
Refinance
OverallStrong
ProductExceptional
PricingSound
Pull ThroughSound
Volume2,480
Mix25.8%
Spread
+0.184%Above
Fees
$1,724Fees
At a Glance
Lender Overview
Lending Activity
Loans Originated
9,612
Applications
15,455
Volume
$4 billion
Pricing & Closing
Avg Rate Spread
+0.029%
vs. market APOR
Avg Net Fees
$1,074
Origination − Credits
Pullthrough Rate
62.2%
Applications → Closed
Typical Borrower
Avg Loan Amount
$515,509
Avg Borrower Income
$231,043
Avg Property Value
$762,093
Geographic Coverage
Geographic Performance
Metro Areas
49
markets with activity
States Served
50
of 50 states + DC
Avg Place Specialization
Strong
4/5
States with Loan Originations
50Northeast9
CTMEMANHNJNYPARIVT
Midwest12
IAILINKSMIMNMONDNEOHSDWI
South17
ALARDCDEFLGAKYLAMDMSNCOKSCTNTXVAWV
West12
AKAZCACOIDMTNMNVORUTWAWY
Top Metro Areas by Place Specialization Score
Volume 1,365Mix 14.20% of portfolio
91/100
Exceptional
Volume 531Mix 5.52% of portfolio
88/100
Exceptional
Volume 203Mix 2.11% of portfolio
85/100
Exceptional
Volume 593Mix 6.17% of portfolio
85/100
Exceptional
Volume 279Mix 2.90% of portfolio
82/100
Exceptional
Volume 179Mix 1.86% of portfolio
82/100
Exceptional
Volume 263Mix 2.74% of portfolio
80/100
Exceptional
Volume 382Mix 3.97% of portfolio
80/100
Strong
Volume 232Mix 2.41% of portfolio
79/100
Strong
Volume 244Mix 2.54% of portfolio
77/100
StrongShowing 10 of 49 metro areas
Top States by Place Specialization Score
1
New YorkState
Volume 2,366Mix 24.62% of portfolio
91/100
Exceptional2
PennsylvaniaState
Volume 1,338Mix 13.92% of portfolio
86/100
Exceptional3
New JerseyState
Volume 862Mix 8.97% of portfolio
85/100
Exceptional4
MassachusettsState
Volume 783Mix 8.15% of portfolio
81/100
Exceptional5
Rhode IslandState
Volume 233Mix 2.42% of portfolio
80/100
Exceptional6
OhioState
Volume 766Mix 7.97% of portfolio
77/100
Strong7
ConnecticutState
Volume 365Mix 3.80% of portfolio
76/100
Strong8
New HampshireState
Volume 189Mix 1.97% of portfolio
74/100
Strong9
MichiganState
Volume 427Mix 4.44% of portfolio
71/100
Strong10
VirginiaState
Volume 248Mix 2.58% of portfolio
68/100
StrongShowing 10 of 40 states
How We Rank Lenders
Our rankings use an equal-weight average of scores across our core categories (Pricing, Product, Pull-Through, Place), with lender promptness blended in when a lender has responded to real shopper quote requests.
Our Point System (Max 30 Points)
10/ 30 pts
Pricing
Rate and fee competitiveness (33%)
10/ 30 pts
Pull Through
Reliability in closing loans (33%)
10/ 30 pts
Product
Specialization in the loan type (33%)
💎
Champion(80%+ = 24-30 points)
⭐
Superstar(60-79% = 18-23 points)
Data Integrity & Updates
Data is updated quarterly based on the latest HMDA filings and proprietary SafeRate analysis. All metrics are calculated using standardized methodologies to ensure fair comparison across lenders.
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The 5 PsRankings are calculated from observed lender differences on closed loans across Pricing, Pull-through, Product, and Place, plus Promptness when a lender has answered real shopper quote requests.
No Pay to PlayLenders cannot buy their way to the top. Rankings are 100% earned.
HMDA 2024Built using publicly available originated loan data from the federal government.
Peer BenchmarkedPerformance is normalized and benchmarked against peer institutions.